Privacy Policy
Because it matters where your data goes...
Privacy Policy
Please note
This privacy policy applies to visitors to The Hope Cabin website and to individuals making enquiries through this website.
Separate privacy information is provided to counselling and mentoring clients regarding the processing of client records and special category personal data.
If you are a client and would like a copy of the Service User Privacy Policy, please contact me and I will be happy to provide one.
1. Introduction
This privacy policy explains how The Hope Cabin collects and processes personal data when you use our website or contact us through it.
The Hope Cabin is operated by Sarah Sluman, who is the data controller responsible for your personal data.
If you have any questions about this privacy policy or how your information is handled, please contact me using the details below.
2. Who We Are
The Hope Cabin is a sole trader business operated by Sarah Sluman.
The Hope Cabin is registered with the Information Commissioner's Office (ICO) under registration number ZC165404.
Email: sarah@thehopecabin.co.uk
3. The Personal Data We Collect and Why
Communication and Enquiry Data
When you contact The Hope Cabin, you may provide personal information such as your name, contact details and the contents of your message or enquiry.
This may include information submitted through the website contact form, email, text message, social media or other direct communication.
We use this information to respond to your enquiry, communicate with you and maintain appropriate records.
Our lawful basis for processing this information is our legitimate interests, including responding to enquiries and communications and maintaining appropriate business records.
Website Analytics
We use IONOS SiteAnalytics to help us understand how visitors use our website and to improve its content, reach and technical performance.
The information collected may include:
- Referrer, meaning the website previously visited
- Requested website or file
- Browser type and version
- Operating system
- Device type
- Time of access
- IP address in anonymised form, used only to determine the general location of access
IONOS SiteAnalytics uses a tracking pixel or server-side log files and does not use cookies to store information on your device.
The purposes of this processing include statistical analysis of website use, measuring website reach and technical optimisation.
Where consent is required for website analytics, this will be managed through the website's consent settings. You can change or withdraw your consent at any time with effect for the future.
Special Category Personal Data
We do not routinely ask website visitors or people making enquiries to provide special category personal data through this website.
However, you may choose to include sensitive personal information in a message or enquiry, such as information relating to your health, disability, religious beliefs or other personal circumstances.
If you become a counselling or mentoring client, separate privacy information will explain how client records and special category personal data are processed.
We do not carry out automated decision-making or profiling that produces legal or similarly significant effects on individuals.
4. How We Collect Your Personal Data
We collect personal data directly from you when you choose to provide it to us, for example when you complete a contact form or contact us by email, telephone, text message, social media or other means.
Certain technical and website usage information may also be collected automatically through website technologies, including IONOS SiteAnalytics, where you have provided consent where required.
5. Marketing and Advertising
The Hope Cabin may use social media and online advertising to promote its services, including Meta platforms such as Facebook and Instagram, and Google Ads.
We will not add you to a marketing mailing list simply because you have contacted The Hope Cabin through this website.
If you choose to subscribe to marketing communications from us in the future, we will explain what you are signing up to and how you can unsubscribe or withdraw your consent.
We will not share your personal data with third parties for their own direct marketing purposes without your consent.
If additional advertising or tracking technologies are introduced in the future, the website consent settings and privacy information will be updated where necessary.
6. Who We May Share Your Data With
We may share personal data with trusted service providers where this is necessary to operate The Hope Cabin and its website or to meet legal and professional obligations.
This may include:
- IT and technology providers
- Website, email and online form providers
- Professional advisers, such as insurers, accountants or legal advisers
- Regulatory, government or law-enforcement bodies where required by law
We take reasonable steps to ensure that organisations processing personal data on our behalf handle it securely and in accordance with applicable data protection requirements.
7. Data Security
We take reasonable steps to protect personal data from being accidentally lost, altered, disclosed, used or accessed without authorisation.
The Hope Cabin is committed to handling personal data in accordance with applicable UK data protection legislation.
8. How Long We Keep Your Data
Website enquiries and contact form submissions that do not result in counselling or mentoring services being provided are typically retained for up to 8 weeks before being securely deleted, unless there is a legitimate reason or legal requirement to retain them for longer.
Counselling and mentoring client records are subject to separate privacy information and retention arrangements.
9. Your Legal Rights
Under UK data protection law, you have rights in relation to your personal data. Depending on the circumstances, these may include the right to:
- Request access to the personal data we hold about you
- Ask us to correct inaccurate or incomplete information
- Request the erasure of your personal data
- Ask us to restrict how we process your personal data
- Object to certain types of processing
- Request the transfer of your personal data where the right to data portability applies
- Withdraw consent where we rely on consent as the lawful basis for processing
You can find further information about your rights on the Information Commissioner's Office (ICO) website.
If you wish to exercise any of your rights, please contact me at sarah@thehopecabin.co.uk.
We may need to request information to confirm your identity before responding to a request. We aim to respond to valid requests within one month. In some circumstances, such as where a request is particularly complex, we may need additional time and will let you know if this applies.
You will not normally have to pay a fee to exercise your data protection rights. However, in limited circumstances, a reasonable fee may be charged or a request may be refused where permitted by law.
If you have concerns about how your personal data has been handled, please contact me in the first instance so that I can try to resolve your concern.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
10. Third-Party Links
Our website may contain links to third-party websites, services or social media platforms.
If you follow a link to another website, please be aware that we do not control how that organisation collects or uses your personal data.
We recommend that you read the privacy policy of any third-party website you visit.
11. Cookies and Website Tracking Technologies
The Hope Cabin website uses necessary technologies to support the operation and security of the website.
The website may also use analytics or other non-essential tracking technologies. Where required, these will be managed through the website's consent settings.
You can use the website's privacy settings to manage your preferences and accept or reject non-essential tracking technologies. You can also change or withdraw your consent at any time with effect for the future.
IONOS SiteAnalytics helps us understand how visitors interact with our website so that we can improve its functionality, content and technical performance.